Refund Policy
Last updated September 15, 2026
Monthly plans
Cancelling a monthly plan stops billing immediately and ends your paid access right away - you move straight into the 30-day grace period described in our Privacy Policy. We do not refund the current month's charge, prorated or otherwise, when you cancel partway through it.
Annual plans
Annual billing is discounted 15% in exchange for paying upfront for the year. If you cancel partway through an annual term, we do not refund any part of that term - your paid access continues in full through the end of the term you already paid for, and only then does the 30-day grace period begin. This means an annual cancellation is never worse for you than letting the subscription run its course and not renewing; it just means we don't give a partial refund for the unused months.
Storage add-ons
The same rule applies to +100GB storage add-on blocks: removing one takes effect at the end of the current billing period (monthly or annual, matching your plan), without a prorated refund for the remainder of the period already paid for.
Plan downgrades and upgrades
Upgrading to a higher tier takes effect immediately and is billed with a prorated charge for the rest of the current period - shown to you before you confirm. Downgrading to a lower tier (or to the free Space plan) takes effect at the end of your current billing period; you keep your current plan's access and storage until then, and we don't refund the difference for the remainder of the period.
Failed or duplicate charges
If you believe you were charged in error - a duplicate charge, a charge after you cancelled, or a billing system mistake on our end - contact us and we will investigate and refund it if we get it wrong.
Exceptional circumstances
We may issue a discretionary refund outside of the above for a genuinely exceptional situation, evaluated case by case. This policy describes what you're entitled to as a matter of course, not the outer limit of what we'll ever do.
Contact
Billing questions or a refund request: hello@manabucket.com.